All Tom & Ollie products are shipped in Chill-Packs to ensure freshness!

Our delivery boxes are handmade. They contain built in insulation with specific food grade icepacks to help maintain product temperature and therefore the quality of your order. This has been tested in trials to the four corners of Britain and Ireland.

Northern Ireland Delivery (2 working days) - FREE FOR ORDERS £50+

To avoid delay, please order online before 12noon.

Orders received after 3pm on Friday will be delivered by Tuesday.

We now deliver on Saturdays! Orders must be submitted by Thursday.

Republic of Ireland & Mainland UK (2-3 working days)

Orders received on Thursday or Friday will be shipped Monday.

If you would like a Friday delivery, please make sure your order is in before 12noon on Wednesday.

For customers on offshore islands we request you to email us in advance at info@tomandollie.com so that we can forward specific delivery and carriage charges.

DELIVERY COSTS

Covid-19 Update

While we try to deliver within the timeframes, courier times are subject to change due to COVID-19. 

Orders do not need to be signed for until further notice. It is important that someone is available at the delivery address to accept delivery. We will not accept liability for any subsequent deterioration of perishable goods if you are not available to receive your order on the first occasion that delivery is attempted. 

Peak times (eg. Christmas)

When placing an order at peak times, please allow extra time for larger orders. If we are oversubscribed at peak trading times we will inform our customers on when and if we can process your order.

Returns

If you have any issues with the quality of our product please email us to discuss your potential claim within 2 hours of delivery. As our products are chilled please check quality upon receipt of delivery. We will not accept any claims after this initial 2 hour window as chilled chain will have been broken.

Any refunds agreed will be made within 8 days of a successful agreed claim and transferred back to the card from which payment was received.

We have worked at our website from both a practical and customer point of view to make sure our customers receive the same quality and recipes as per all our retail outlets. We want you to enjoy Tom & Ollie - always market fresh!

Allergen Information

We have a full allergen statement for all recipes which is available on request.